Service Support

Team Leader - Service Desk

First time resolution solutions.

Imersive and effective training of staff.

Push left adoption of 2nd line tasks.

Supporting 2nd and 3rd line staff.

Call logging and analysis.

Team stats and development.

Azure, Intune and SCCM support.

Supporting external companies.

Desktop Support

Team Leader - Projects

In my role as a desktop support team leader I have been involved in the following key areas.

Delivery of Windows 10 - latest 21H2 build

Deploying windows with SCCM stand alone and MDT builds

Deploying Office 365 and Microsoft Teams

Packaging and deploying applications via AD or SCCM

Managing teams of staff from apprentices to full time staff

Group policy control of users and devices

Windows 7 to Windows 10 upgrade program

Deployment of Windows Updates and early update adopters

3 year old kit refresh program for laptops and desktops

Kit lifecycles from purchase to secure disposal

Testing of kit for specific rolls and departments

Procurement of ICT desktop equipment - 1 million pound budget

Wedding Photographer

www.xooo.co.uk

I have run my own wedding photography company now since 1999. It's a job I love and have done so for many years.