Karl David Pijnen
End User Computing - Service Desk and Desktop Support
Hello my name is Karl Pijnen A dedicated and skilled IT professional with 20 years of experience in various office environments. My calm demeanour and logical approach to problem-solving ensure quick and reliable resolutions to technical issues. I excel in communication, effectively explaining procedures in a practical and user-friendly manner, which allows many IT problems to be resolved over the phone or through team training. Comfortable leading a team or working independently with a focus on delivering quality IT support on a continuous basis.
Karl David Pijnen
5th May 1977
North Shields, Tyne and Wear, United Kingdom
Service Support Engineer
(Please ask)
First time resolution solutions.
Supporting 66 sites around the UK.
Supporting 2nd and 3rd line staff.
Call logging and analysis.
Team stats and development.
Supporting external companies.
VW Campervan Builder
Newcastle Campervans
I Left my job at North Tyneside Council to chase my dream of running my own campervan business. Even in this strange current financial climate I was able to do it and enjoy it. I decided not to invest more money into this and to go back to the job I know best. I still have this business but its on the back burner.
Service Support - North Tyneside Council
Team Leader - Service Desk
First time resolution solutions.
Immersive and effective training of staff.
Push left adoption of 2nd line tasks.
Supporting 2nd and 3rd line staff.
Call logging and analysis.
Team stats and development.
Azure, Intune and SCCM support.
Supporting external companies.
Desktop Support - North Tyneside Council
Team Leader - Projects
In my role as a desktop support team leader I have been involved in the following key areas.
Delivery of Windows 10 - latest 21H2 build
Deploying windows with SCCM stand alone and MDT builds
Deploying Office 365 and Microsoft Teams
Packaging and deploying applications via AD or SCCM
Managing teams of staff from apprentices to full time staff
Group policy control of users and devices
Windows 7 to Windows 10 upgrade program
Deployment of Windows Updates and early update adopters
3 year old kit refresh program for laptops and desktops
Kit lifecycles from purchase to secure disposal
Testing of kit for specific rolls and departments
Procurement of ICT desktop equipment - 1 million pound budget
Wedding Photographer
www.xooo.co.uk
I have run my own wedding photography company now since 1999. It's a job I love and have done so for many years.
Tynemouth College
GNVQ in ICT.
Marden High School
7 GCSE's.
Website Design
As a hobby I have always enjoyed HTML5 and WordPress website design.
Cross Country Mountain Biking
I enjoy biking all over the North East on my Cube Reaction Pro 29er.
Seaton Delaval, Whitley Bay
Northumberland
Mobile07970 378 260
TransportFull UK Licence - Own Car - Full business insurance
Email